Frequently Asked Questions

WHAT DOES FINOA'S DIGITAL ASSET ACCOUNT PROVIDE?
Finoa provides institutional-grade custody and asset-servicing solution for Digital Assets, customized to Institutional Investors, HNWI and Corporations, preliminary licensed according to the provisions of the German Banking Act §64y KWG.

LEGAL AND REGULATION

Is Finoa a regulated financial institution?

Yes, Finoa is currently a preliminary authorized crypto-asset custodian as per the German Banking Act (§64y KWG). The full license application is currently underway.

FINOA CUSTODY

How to open an account with Finoa?

If you would like to open an account with Finoa, please reach out to us at contact@finoa.io and a member of our sales team will contact you to initiate the account opening process.

How long does it take to open an account?

At Finoa we strive to make the account opening process as easy as possible for all our clients. The account creation is dependent on the onboarding verification process.

FINOA STAKING

What is Proof of Stake?

Proof of Stake (PoS) is type of consensus mechanism by which a network chooses the next block’s validator according to how many assets he or she holds. You can think of this as a security deposit: the size of the stake determines the chances of a validator to be chosen to mine the next block.

What is Staking?

Staking simply means depositing an (PoS) asset in a wallet for a fixed period and earning rewards (interest) on it. Staking is a way to generate return on funds that would otherwise be inactively deposited in your wallet. Once an asset is staked, you can earn compounded rewards on top of your initial deposit. Rewards vary across different protocols and based on the length of time the asset is held.

Which Digital Assets can I stake with Finoa?

Currently, you can stake Tezos (XTZ) with Finoa. Polkadot and Dai Stablecoin (DAI) staking services are coming soon.

SUPPORTED ASSETS

Which Digital Assets are supported?

Finoa currently supports Bitcoin (BTC), Ethereum (ETH), ERC-20, Polkadot (DOT), Tezos (XTZ), Maker (MKR), Dai (DAI), Chainlink (LINK), INVAO (IVO), and more.

What if an asset is currently not supported?

Finoa can quickly add the support for new assets based on client requests. For any request or further information please send an email to: contact@finoa.io

SECURITY AND PRIVACY

How are the Digital Assets stored?

We work with high-security data centers and we shield our hardware infrastructure by partnering with German-based Utimaco - the “gold standard” manufacturer of highly certified Hardware Security Modules (HSMs). We provide secure access and verification of your account through a biometric two-factor authentication (Face-ID/Fingerprint) enhanced by multi-signature governance.

What is a Multi-Signature Wallet?

Multi-signature is the process of validating a specific operation (e.g. transaction) based on the confirmation from a predefined number of signatures. Multi-signature acts as a security mechanism to ensure that the funds’ governance is respected. A multi-signature process splits the responsibility among multiple people, eliminating a single point of failure and making substantially more difficult for the funds to be compromised.

Has Finoa ever lost clients funds?

No, Finoa "Warm-Storage" Digital Asset custody technology never suffered any incident. Your assets are always protected by the highest cryptographic standards whilst being accessible anytime from anywhere.

TWO-FACTOR AUTHENTICATION (2FA)

What is two-factor authentication and how do I use it?

A Two-Factor Authentication (2FA) is an added layer of account security. 2FA is a method of confirming a user's identity by requesting two different types of information to confirm the login. To use the 2FA, please make sure you have the Finoa App installed on your mobile device and contact us through: support@finoa.io

How does Finoa’s 2FA work?

Finoa’s two-factor authentication (2FA) works by cryptographically pairing your biometric data (Fingerprint or Face-ID) on your Smartphone with your secure Finoa account. To use the 2FA, please make sure you have the Finoa App installed on your mobile device and contact us at: support@finoa.io

GENERAL

What happens to my account if I die?

As soon as a we learn of the death of one of our customers, we block the account access and hold the account as an estate account, which will be made available to the lawful heir after providing the necessary certification of inheritance.

What happens in case of insolvency?

Digital Assets of Finoa’s customers are held separately from Finoa GmbH’s assets and are treated as Special Assets off-balance. Thus, in case of insolvency, are not considered as insolvency estate.

DEVELOPERS

Is Finoa offering RESTful API?

Yes, Finoa has developed a simple and robust RESTful API to integrate our secure custody solution into your existing Digital Assets applications and services. Interested? Please reach out to contact@finoa.io

How can I access to Finoa API documentation?

If you would like to have access to Finoa´s API documentation, please reach out to us at contact@finoa.io

FEEDBACK

How do I contact you when I have a problem or want to provide feedback?

For any request or further information please send an email to: support@finoa.io

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Qualified Custodian

We are granted a preliminary crypto-asset custody license approval as qualified custodian (§64y Para. 1 KWG) and will be supervised by the German Federal Financial Supervisory Authority (BaFin)